Terms of Service

We are KILLING KITTENS LTD. T/A The KK Store (company registration number 07613827) of 12 Hallmark, Fourth Way, London, England, HA9 0LB, UK ("Killing Kittens"). Killing Kittens VAT numbers is GB192028612.

At Killing Kittens, we pride ourselves on delivering quality and sustainable merchandise and apparel to your door and delivering excellent customer service every time.

We hope your experience on our website is a happy one, and we always aim to get your parcels posted out as quickly as humanly possible.

1. ORDERING

Everyone is allowed one customer account, but you have to be 18 or over to do so. By placing an order on our website, you agree to give:

  • Your real name

  • Your e-mail address

  • Your billing address

  • A delivery address (this maybe the same as your billing address)

  • A contact phone number (in case we need to speak to you about your order)

If the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this and aim to put that smile firmly back on your face. Once you have placed an order, you will receive a confirmation e-mail within 24 hours, and then one within 24 hours of your order being dispatched. Depending on which delivery option you've selected, you then have a rough idea of when to start running the bath or shower, or when your next stash of skin and hair care products will be with you.
If something is not in stock, we will let you know as soon as possible after the order has been placed. If we are expecting the item in soon, we may send it in a separate parcel after your main order has been despatched.

Once you are ready to check out, you will be directed to the shipping confirmation page where you may select the type of delivery, and the delivery and/or billing addresses. 

After placing your order you will receive an automated acknowledgement.

1.1 COMPLAINTS

If you have a complaint relating to our Terms and Conditions or our products, we will attempt to resolve the complaint using our internal complaints-handling procedure. If the process is exhausted and the complaint is not settled in this way, you may make a request to us for the dispute to be settled by mediation through The Retail Ombudsman or Online Resolution Dispute Platform.  If you make such a request, we shall consider whether or not we wish to use The Retail Ombudsman to try to resolve the dispute but we are not obliged by law to do so.  If we agree to submit a dispute to The Retail Ombudsman, we shall notify you and you may (i) complete the online form on the Retail Ombudsman website or (ii) send your complaint using a paper form to The Retail Ombudsman, 33rd Floor Euston Towers, 286 Euston Road, London NW1 3DP. Further information on the Retail Ombudsman can be found here.

2. RESALE

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

3. PAYMENT AND SECURITY

We do not hold your credit card data. You do not enter any credit card data into the KK Store site. When you come to pay for your products you leave our site and your payment is processed through our secure server.

We accept Visa, Mastercard, Paypal, Apple Pay, Google Pay and AMEX, through Stripe. We also accept PayPal payments through Stripe.

Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

You can contact KK Store Customer Care via email or through our Facebook Messenger website support Monday to Friday 8am to 7:30pm . Saturday 9am-5pm. Sunday 10am-4pm. Bank Holidays 10am-4pm. We are closed Christmas day, New Years Day and Easter Sunday. 

4. PRICES AND VAT

Our prices, as stated on our website, are in pound sterling (£) and include VAT, where applicable. You will be charged in pounds sterling even if you don't live in the UK. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions. Prices and promotions held in our high street stores may not apply to this website, unless otherwise stated, and vice versa. Please note that offers are subject to availability and may end before originally advertised.

Where you have requested delivery to a UK or EU address, the price paid for the product will usually include VAT at the applicable rate, and the applicable amount of VAT will be shown on your email sales notification.
If you have requested delivery to a non-EU address, the products will normally be zero-rated and not subject to UK VAT, however the total amount charged for your order will not change.

5. CUSTOMS

Products delivered to destinations outside UK and the EU may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities and we advise that you check the import charges applicable in the UK and any non-EU country before ordering Products to be delivered there.

The recipient of the order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU. The recipient of the products, not the person placing the order, will receive a separate request for payment of these charges. If you are ordering Products to be delivered to someone else, please ensure they are made aware that they will be responsible for these additional charges.

You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it's your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

6. COOKIES

For more details about how we use cookies, please see our Privacy Notice and Cookie Policy

7. VAT QUERIES

Delivery costs will be added to your order and the final total will include VAT at the applicable rate calculated on your products and the cost of delivery.

For orders delivered outside the EU, VAT will not be chargeable, although the total cost of your order will remain unchanged. For those outside the EU, authorities in your country may impose their own duties or taxes on incoming parcels. We are not responsible for any such charges.

8. YOUR STATUTORY RIGHTS

Nothing in these terms affects your statutory rights.

9. VARIATION

We may vary these terms from time to time.  If we do we will replace these terms on our website with our new terms.

10. GOVERNING LAW

These terms are governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction.

itsakittensworld.com is a site operated by KILLING KITTENS LTD. T/A The KK Store whose registered address is 12 Hallmark, Fourth Way, London, England, HA9 0LB, UK, Company Number 07613827.